Challenging Behaviour & De-Escalation

Excellent de-escalation skills are an essential part of working in challenging behaviour environments.

Well trained staff, with an excellent approach to de-escalation, can make a big difference in the care that service users experience.

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Challenging Behaviour and De-Escalation Courses at Aiker Training

More About This Course


This course will enable staff to understand and de-escalate aggressive behaviour in a person-centric approach.

The course is 3 hours that can be offered as a standalone certificated course or as part of a full PMVA course.

If your staff team experience violent or aggressive behaviour, this course will help them understand where aggression comes from and how to manage it safely without physical skills.

In today’s health & social care industry, abuse or harmful practice shouldn’t exist. Unfortunately, we still hear too many stories of its occurrence. This problem is in part due to inadequate training and staff knowledge.

That is what this course is about- educating staff about challenging behaviour, and the root causes to equip them better to manage situations in a caring and supportive way and focus on de-escalation as the forefront mechanism to prevent the use of restrictive practices.

Aim of The Course
  • To promote best practice in understanding and reducing aggressive behaviour while maintaining a safe and therapeutic environment for both staff and service user.
  • To understand types of aggression and put into practice the ability to analyse and reflect on that behaviour to reduce it through long term viable change in the service user.
  • To always ensure a person-centric
  • approach to behaviour management and the care framework surrounding behaviour management.
Objectives of The Course
  • To be able to define Anger, Aggression and Violence and what risks they pose alongside the differences between them.
  • To know what Applied Behavioural Analysis is and be able to use the approach to reduce Instrumental Aggression.
  • Be able to use and understand The Assault Cycle to reduce Affective Aggression.
  • To understand Stress Factors and how they can act as triggers to emotional arousal and ways to reduce these.
  • To be able to implement reduction strategies in a positive way using an approved framework.
  • Identify appropriate De-escalation techniques and how to put them into practice.
This course will examine the following topics:
  • The differences between Anger, Aggression and Violence
  • Instrumental aggression and using an Applied Behavioural Analysis
  • Affective aggression and the Assualt Cycle
  • Stress factors leading to aggression
  • Primary Preventative Strategies
  • Secondary Reactive Strategies
  • Tertiary Emergency Strategies
  • Themes and tools for de-escalating a person

This course is 3 hours.

Assessment Process for this course

Learners will engage in a series of group activities and feedback sessions to assess learning.


This course certificated as taught under the GSA standards.

It can be certificated as a standalone course or as part of a wider PMVA training programme.

What Other Learners Say About This Course....

Attended some training today in Ipswich and although this was a refresher for me I felt that I have learnt more from today than from previous courses. Thanks for a great day.

Emma Louise / Suffolk Mind

Well it’s been a year since my PMVA training and I’ve just had my 3 day refresher. Such a FANTASTIC course and I still highly recommend.

Claire Leeks / iCare Clinical

Great trainers, kept my staff engaged throughout. I would highly recommend.

Lisa Black / Woodspring House